Field Ops Manager: Talent & Service Excellence

Rentokil Pest Control Ltd.; Middleburg Heights (OH); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

401(k) matching

Job summary

Rentokil Pest Control Ltd. is seeking a leader to oversee technician recruitment, training, coaching, and accountability, ensuring high retention and top service quality.

The role involves staffing residential and commercial pest teams, evaluating performance, and stepping in for staffing gaps as needed. The position emphasizes safety, regulatory compliance, and inventory oversight while maintaining strong relationships with customers and staff.

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention.
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
• Review and evaluate ongoing technician performance (via ride-a-longs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close any temporary staffing gaps.
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance.
• Monitor and maintain inventory levels of pest / termite control and home services products.

Skills

Problem solving

Leadership

Math aptitude

Communication

Rapport building

Education

High school diploma or GED

Job description

Rentokil Pest Control Ltd. is seeking a leader to oversee technician recruitment, training, coaching, and accountability, ensuring high retention and top service quality.

The role involves staffing residential and commercial pest teams, evaluating performance, and stepping in for staffing gaps as needed. The position emphasizes safety, regulatory compliance, and inventory oversight while maintaining strong relationships with customers and staff.