Operations Leader: Build & Coach Field Teams

Rentokil North America; Yulee (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits start day 1

401(k) matching

Vacation days and holidays

Floating holidays

Job summary

Rentokil North America is seeking an Operations Manager to train, lead, and develop a team of service specialists. You will drive service excellence, achieve revenue goals, and ensure client satisfaction through effective scheduling, field routing, and account management across a territory.

The role requires a bachelor's degree and 3–5 years in management with a focus on customer service, plus the ability to travel to meet clients and support the sales team. A valid driver's license is required.

Qualifications

• Bachelor's degree preferred; not required in every case.
• 3–5 years in a management role with emphasis in customer service.
• Experience training, mentoring, and coaching service professionals; strong communication.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients.
• Offer direction to staff in all aspects of operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports, as required.

Skills

People management

Customer service leadership

Communication skills

Training & coaching

Route management

Licensing compliance

Education

Bachelor's degree

Job description

Rentokil North America is seeking an Operations Manager to train, lead, and develop a team of service specialists. You will drive service excellence, achieve revenue goals, and ensure client satisfaction through effective scheduling, field routing, and account management across a territory.

The role requires a bachelor's degree and 3–5 years in management with a focus on customer service, plus the ability to travel to meet clients and support the sales team. A valid driver's license is required.