Operations Leader: Train Teams, Grow Revenue, Delight Clients

Rentokil North America; Crystal Lake (NJ); Sur place; USD 57 000 - 92 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) retirement plan

Tuition reimbursement

Vacation days

Company-paid holidays

Life insurance

Résumé du poste

Rentokil North America is seeking an Operations Manager to train, lead, and develop a team of service professionals. The role includes overseeing daily operations, directing staff across operations and client care, and partnering with the sales team for business development.

The position requires a Bachelor’s degree (preferred) and 3–5 years of management experience in customer service, with strong verbal and written communication. A valid driver’s license and flexible schedule are needed.

Qualifications

• Bachelor’s degree (preferred but not required).
• 3-5 years in a management role with emphasis in customer service.
• Success in training, mentoring, and coaching service professionals.
• Must have excellent verbal and written communication skills.
• Previous experience in a route-oriented, service environment a plus.
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.
• Must possess a valid driver’s license from state of residence.

Responsabilités

• Manage daily operations of specialists with the goal of providing superior customer service to our clients.
• Offer direction to staff in all aspects of operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports, as required.

Connaissances

Customer service leadership

Team training

Communication

Verbal & written communication

Driver's license

Flexible schedule

Formation

Bachelor's degree (preferred)

Description du poste

Rentokil North America is seeking an Operations Manager to train, lead, and develop a team of service professionals. The role includes overseeing daily operations, directing staff across operations and client care, and partnering with the sales team for business development.

The position requires a Bachelor’s degree (preferred) and 3–5 years of management experience in customer service, with strong verbal and written communication. A valid driver’s license and flexible schedule are needed.