Operations Assistant — Resident Services & Admin Support

Maloney Properties, Inc.; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Job summary

Maloney Properties, Inc. is seeking a full-time Operations Assistant for a residential community in the South End, Boston. The role supports two organizations, handling data, resident communications, and frontline inquiries in a 9:00am–5:00pm, Monday–Friday schedule.

Ideal candidates bring strong communication, customer service, and bilingual English/Spanish abilities. Proficiency in Microsoft Office and knowledge of Yardi are preferred, with competitive pay and comprehensive benefits.

Qualifications

• We are looking for someone with excellent communication skills and a strong customer service philosophy.
• Experience with Section 8 program is preferred.
• Microsoft Office proficiency is required; knowledge of Yardi is a plus.
• Bilingual in English/Spanish is preferred.

Responsibilities

• Provide administrative and operational support to two organizations within the office.
• Ensure the timely and accurate entry, maintenance, and management of critical agency data.
• Serve as a primary point of contact for residents, clients, and staff.
• Deliver exceptional customer service and support.
• Maintain accurate and organized records and documentation.
• Answer, screen, and direct incoming phone calls.
• Assist with the preparation and distribution of resident communications and notices.
• Other clerical duties as assigned.

Skills

Communication

Customer service

Bilingual EN/ES

Tools

Microsoft Office

Yardi

Job description

Maloney Properties, Inc. is seeking a full-time Operations Assistant for a residential community in the South End, Boston. The role supports two organizations, handling data, resident communications, and frontline inquiries in a 9:00am–5:00pm, Monday–Friday schedule.

Ideal candidates bring strong communication, customer service, and bilingual English/Spanish abilities. Proficiency in Microsoft Office and knowledge of Yardi are preferred, with competitive pay and comprehensive benefits.