Operations Assistant

Maloney Properties, Inc.; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Job summary

Maloney Properties, Inc. is seeking a full-time Operations Assistant for a residential community in the South End, Boston. The role supports two organizations, handling data, resident communications, and frontline inquiries in a 9:00am–5:00pm, Monday–Friday schedule.

Ideal candidates bring strong communication, customer service, and bilingual English/Spanish abilities. Proficiency in Microsoft Office and knowledge of Yardi are preferred, with competitive pay and comprehensive benefits.

Qualifications

• We are looking for someone with excellent communication skills and a strong customer service philosophy.
• Experience with Section 8 program is preferred.
• Microsoft Office proficiency is required; knowledge of Yardi is a plus.
• Bilingual in English/Spanish is preferred.

Responsibilities

• Provide administrative and operational support to two organizations within the office.
• Ensure the timely and accurate entry, maintenance, and management of critical agency data.
• Serve as a primary point of contact for residents, clients, and staff.
• Deliver exceptional customer service and support.
• Maintain accurate and organized records and documentation.
• Answer, screen, and direct incoming phone calls.
• Assist with the preparation and distribution of resident communications and notices.
• Other clerical duties as assigned.

Skills

Communication

Customer service

Bilingual EN/ES

Tools

Microsoft Office

Yardi

Job description

Maloney Properties - Voted "Best Place to Work" by our employees for 11 years!

About Us

Established in 1981, Maloney Properties LLC is a successful real estate firm. Our services include property management, real estate development, hospitality management, sales/marketing, and construction management services. We manage more than 100 housing communities with more than 11,000 units throughout the New England area.

We attribute our success to the effective working partnerships we have created with both clients and staff. Maloney Properties has developed a unique culture and work environment that is a significant factor in our success and enables us to attract and retain the best talent and finest professionals in the industry. As a result, we have a high employee retention rate with an average employee tenure of more than 10 years.

We are a company with a human focus and feel passionately and genuinely that our employees are our greatest asset. We are dedicated to teamwork, staff development and training. We have created a community within our company; we set clear goals and work together to achieve them. Maloney Properties is an Equal Opportunity Employer.

Your Responsibilities

Maloney Properties is seeking a full-time Operations Assistant to join our team based at a residential community in the South End. The portfolio consists of 667 units of affordable housing. The work hours are 9:00am to 5:00pm, Monday to Friday. Responsibilities include:

• Provide administrative and operational support to two organizations within the office.
• Ensure the timely and accurate entry, maintenance, and management of critical agency data.
• Serve as a primary point of contact for residents, clients, and staff.
• Deliver exceptional customer service and support.
• Maintain accurate and organized records and documentation.
• Answer, screen, and direct incoming phone calls.
• Assist with the preparation and distribution of resident communications and notices.
• Other clerical duties as assigned.

The work hours are Monday-Friday 9:00am-5:00pm.

Skills & Requirements

Your Qualifications

We are looking for someone with excellent communication skills and a strong customer service philosophy.

• Experience with Section 8 program is preferred.
• Microsoft Office proficiency is required; knowledge of Yardi is a plus.
• Bilingual in English/Spanish is preferred.

We offer highly competitive pay and a comprehensive benefits package including great health benefits, 13 paid holidays, vacation time, 401k match, life and disability insurance, employee assistance program, and more. You will love our family-friendly workplace and healthy work-life balance at Maloney.

We also offer training programs and opportunities that lead to employee advancement and promotions. If you are interested in furthering your skills and building your career, this is a great opportunity for you!

Salary Range:$28/hr depending on experience.