Operations Admin Specialist: Data, QA & Customer Care

Federal Express Corporation; Lewiston (ME); On-site; USD 24,796 - 37,195; Full time

Job summary

Federal Express Corporation in Lewiston, ME is seeking a hands-on clerical assistant to perform administrative functions across hub and station operations, including linehaul, QA and customer service. You will handle damaged and misaddressed packages, and serve as the first point of contact for customers.

This role requires strong data entry, MS Office skills, and the ability to manage multiple tasks in a fast-paced environment, with minimal travel and a focus on timely delivery and accuracy.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• Proficient in data entry, typing and use of office software.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering telephone).
• Reviews, researches and/or enters data in systems to support functional area.
• Compiles data and provides regular/adhoc reports for management.
• Serves as frontline customer service to receive, solve, or elevate inquiries.
• Assists with BC SA audit data retrieval for review.
• Supports timely delivery and loss prevention by addressing searches/corrections.

Skills

Customer service

Clerical

Data entry

Office software

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in Lewiston, ME is seeking a hands-on clerical assistant to perform administrative functions across hub and station operations, including linehaul, QA and customer service. You will handle damaged and misaddressed packages, and serve as the first point of contact for customers.

This role requires strong data entry, MS Office skills, and the ability to manage multiple tasks in a fast-paced environment, with minimal travel and a focus on timely delivery and accuracy.