Senior Operations Admin — Data, QA & Customer Service

Federal Express Corporation; Portland (ME); On-site; USD 52,121,496 - 78,339,979; Full time

Job summary

Federal Express Corporation in Portland, ME is seeking a general Administrative Clerk to support hub and station operations, including linehaul, QA and customer service. You will address damaged/misdirected packages and serve as the customer’s first contact for inquiries.

The role requires a High School Diploma or GED and at least four years of clerical or customer service experience; strong MS Office and data-entry skills, plus excellent time management in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing, data entry and review; use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to respond to requests.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phone).
• Reviews, researches and/or enters data in various systems to support the functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Serves as frontline customer service to receive, solve or elevate inquiries and issues.
• Assists management with BCSA audit activity by retrieving data/files for review.
• Supports timely delivery and loss prevention by address searches/corrections and ensuring packages are in good condition.
• Prioritizes workflow to maximize same-day delivery resolutions.
• Ensures all packages have appropriate scan statuses and handles hazardous material damages as per policy.
• Researches missing packages to identify root causes and disputes deliveries for management review.
• Reviews and trends loss/damaged claims and informs management of improper charges.
• Reviews IC settlements and enters data; maintains DOT-required files and logs.
• Tracks metrics and prepares weekly reports for management review.
• Serves as initial contact for IC inquiries related to settlement, uniforms, decals, etc.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in Portland, ME is seeking a general Administrative Clerk to support hub and station operations, including linehaul, QA and customer service. You will address damaged/misdirected packages and serve as the customer’s first contact for inquiries.

The role requires a High School Diploma or GED and at least four years of clerical or customer service experience; strong MS Office and data-entry skills, plus excellent time management in a fast-paced environment.