Operations Admin & Customer Service Specialist

Federal Express Corporation; Portsmouth (NH); On-site; USD 19,000 - 30,000; Part time

Job summary

Federal Express Corporation is seeking a part-time clerical associate to support hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged or misaddressed packages, assist customers, and help ensure timely delivery.

The role requires strong data entry, MS Office and communication skills, with a focus on accuracy and attention to detail in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Four years of customer service or clerical experience required; dock operations/distribution center experience preferred.
• General business skills include typing, data entry and review, plus use of phone, copier and fax.
• Proficiency in Microsoft Office and web-based applications; strong customer service, time management and multitasking skills.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, calls).
• Enter and verify data in systems to support functional areas; compile reports for management.
• Serve as frontline customer service to resolve inquiries and escalate when needed.
• Assist with audits and data retrieval; monitor process for timely delivery and loss prevention.

Skills

Typing

Data entry

Phone usage

Multitasking

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a part-time clerical associate to support hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged or misaddressed packages, assist customers, and help ensure timely delivery.

The role requires strong data entry, MS Office and communication skills, with a focus on accuracy and attention to detail in a fast-paced environment.