Operations Admin: Frontline Logistics & Customer Care

Federal Express Corporation; Augusta (ME); On-site; USD 24,796 - 37,195; Full time

Job summary

Federal Express Corporation seeks a detail-oriented clerk to handle the clerical and administrative functions across hub and station operations. You will support linehaul, quality assurance, and customer service, ensuring timely handling of damaged or misaddressed packages and serving as the first line of contact for customers.

The role emphasizes data entry, reporting, and audit support, with focus on accuracy, organization, and responsive service in a fast-paced environment.

Qualifications

• General business skills including typing, data entry and reviewing information.
• Proficiency with Microsoft Office and web-based applications.
• Customer service skills to handle requests professionally.
• Strong time management and multi-tasking in a fast-paced environment.
• Attention to detail and accuracy in daily assignments.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing, phone).
• Reviews and enters data in systems to support the functional area.
• Compiles data and delivers regular and ad hoc reports to management.
• Serves as frontline customer service for inquiries and issues.
• Assists with BCSA audit activities by retrieving data and files.
• Supports loss prevention by address searches and package condition checks.
• Prioritizes workflow to resolve and ship packages the same day.
• Ensures all packages have proper scan statuses and safe handling of damaged items.
• Researches missing packages and analyzes disputed deliveries.
• Monitors loss and damaged claims to inform management.
• Tracks IC settlements, DOT files, and mileage records for ICs and Linehaul.
• Receives IC inquiries and routes to management for resolution.
• Performs other duties as assigned.

Skills

Typing

Data entry

Phone use

Copier & fax

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Job description

Federal Express Corporation seeks a detail-oriented clerk to handle the clerical and administrative functions across hub and station operations. You will support linehaul, quality assurance, and customer service, ensuring timely handling of damaged or misaddressed packages and serving as the first line of contact for customers.

The role emphasizes data entry, reporting, and audit support, with focus on accuracy, organization, and responsive service in a fast-paced environment.