Operations Admin Lead - Data, QA & Customer Support

FedEx Group; South Burlington (VT); On-site; USD 52,121,000 - 78,340,000; Full time

Job summary

Federal Express Corporation is seeking a dedicated clerical/administrative associate to support hub and station operations, including linehaul, QA and customer service. You will handle damaged or misaddressed packages, assist with data entry, and act as the first contact for customers.

Essential duties include clerical tasks, report generation, and aiding loss-prevention efforts to ensure timely delivery and accurate scans. Minimal travel required and a focus on accuracy.

Qualifications

• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills including typing, data entry and review; use of phone, copier, and fax.
• Customer service skills to effectively respond to requests with attention to detail.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches and/or enters data to support functional area and generates reports.
• Serves as frontline customer service to resolve inquiries and issues or route to appropriate person.
• Assists with BC​SA audit data retrieval and documentation.
• Ensures proper scan statuses and loss prevention measures to support timely delivery.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a dedicated clerical/administrative associate to support hub and station operations, including linehaul, QA and customer service. You will handle damaged or misaddressed packages, assist with data entry, and act as the first contact for customers.

Essential duties include clerical tasks, report generation, and aiding loss-prevention efforts to ensure timely delivery and accurate scans. Minimal travel required and a focus on accuracy.