Operations Admin Specialist: Data, Customer Service & Logistics

FedEx Group; Bangor (ME); On-site; USD 26,174 - 37,195; Full time

Job summary

Federal Express Corporation in Bangor, Maine seeks an organized clerical professional to support hub and station operations, including linehaul, quality assurance and customer service. You will address damaged or misaddressed packages and act as the first point of contact for customers.

The role emphasizes data entry, reporting and MS Office use, with a focus on timely delivery and loss prevention. Strong attention to detail and multitasking in a fast-paced environment are essential.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; dock operations or distribution center experience preferred.
• General business skills including typing, data entry, and use of phone, copier, and fax.
• Software skills including Microsoft Office and web-based applications.
• Customer service skills to respond to requests professionally and promptly.
• Time management, organizational and multi-tasking abilities in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phone).
• Reviews, researches and enters data in systems to support functions.
• Compiles data and provides regular and ad hoc reports to management.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists with BCSA audit data retrieval and review.
• Supports timely delivery and loss prevention by researching address issues and ensuring package condition.

Skills

Typing

Data entry

Office software

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in Bangor, Maine seeks an organized clerical professional to support hub and station operations, including linehaul, quality assurance and customer service. You will address damaged or misaddressed packages and act as the first point of contact for customers.

The role emphasizes data entry, reporting and MS Office use, with a focus on timely delivery and loss prevention. Strong attention to detail and multitasking in a fast-paced environment are essential.