Operations Admin: Data, QA & Customer Service

FedEx Group; Augusta (ME); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation in Augusta, ME is seeking a detail-oriented Administrative Clerk to perform clerical and administrative tasks across hub and station operations. You will handle damaged and misaddressed packages, support customer service, and assist with audits and data reporting.

The role requires strong data entry, Microsoft Office skills, and four years of relevant experience. Typical duties include filing, phone duties, and coordinating documentation to help optimize delivery

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service or clerical experience required; dock operations or distribution center experience preferred.
• Strong data entry, typing and office software skills.
• Excellent organizational and multitasking abilities in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations, including photocopying, filing, faxing, emailing and answering phones.
• Review, research and enter data in systems to support the functional area.
• Compile data and generate regular and adhoc reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BCAS audit data retrieval and review.
• Support Quality Assurance/Loss Prevention by handling address corrections and ensuring package condition.
• Prioritize workflow to maximize same-day delivery readiness.
• Ensure accurate scan statuses and document DOT-related files for Linehaul.
• Enter vehicle mileage and support IC settlements; track metrics and prepare weekly reports.

Skills

Data entry

Customer service

Microsoft Office

Time management

Multitasking

Phone etiquette

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in Augusta, ME is seeking a detail-oriented Administrative Clerk to perform clerical and administrative tasks across hub and station operations. You will handle damaged and misaddressed packages, support customer service, and assist with audits and data reporting.

The role requires strong data entry, Microsoft Office skills, and four years of relevant experience. Typical duties include filing, phone duties, and coordinating documentation to help optimize delivery