Operations Admin II: Data, Docs & Customer Support

FedEx Group; Portland (ME); On-site; USD 24,796 - 38,572; Full time

Job summary

Federal Express Corporation is seeking a hub/station clerical and administrative associate in Portland, ME. You will support linehaul, quality assurance and customer service, handling damaged or misaddressed packages and acting as the customer’s first contact for inquiries.

Responsibilities include data entry, report generation, monitoring package scans, and assisting with audits and DOT documentation, with minimal travel required and a strong emphasis on accuracy and speed.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; distribution center/dock experience preferred.
• Software skills including Microsoft Office and web-based applications.
• Customer service skills to respond to requests professionally.
• Time management, organizational and multi-tasking skills in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering phone).
• Enter data in systems to support the functional area and compile regular/adhoc reports.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with DOT files and general documentation.
• Track metrics and prepare weekly management reports.
• Research missing packages and review delivery disputes.

Skills

Typing

Data entry

Phone

Faxing

Customer service

Time management

Organization

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a hub/station clerical and administrative associate in Portland, ME. You will support linehaul, quality assurance and customer service, handling damaged or misaddressed packages and acting as the customer’s first contact for inquiries.

Responsibilities include data entry, report generation, monitoring package scans, and assisting with audits and DOT documentation, with minimal travel required and a strong emphasis on accuracy and speed.