Operations Admin: Customer Care & Data Specialist

Federal Express Corporation; Portland (ME); On-site; USD 24,796 - 37,195; Full time

Job summary

Federal Express Corporation in Maine seeks a versatile clerical and customer service professional to support hub and station operations.

You will handle data entry, reporting, and frontline inquiries, ensuring timely addressing of damaged or misaddressed packages and smooth delivery flow.

This role emphasizes accuracy, multi-tasking, and collaboration with management to meet daily targets.

Qualifications

• High School Diploma or GED required.
• Four years of customer service, clerical or related experience required; dock operations or distribution center experience preferred.
• General business skills such as typing, data entry and reviewing information; use of phone, copier, and fax.
• Software skills including Microsoft Office and web-based applications.
• Customer service skills to respond to requests in a professional manner.

Responsibilities

• Provides clerical support to management and operations, including filing, photocopying, emailing and phones.
• Reviews, researches and enters data in various systems to support functions.
• Compiles data and generates regular and ad hoc reports for management.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists with audit activity and loss prevention data retrieval and review.
• Tracks metrics and supports timely delivery by addressing address issues and damages.

Skills

Clerical skills

Data entry

MS Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in Maine seeks a versatile clerical and customer service professional to support hub and station operations.

You will handle data entry, reporting, and frontline inquiries, ensuring timely addressing of damaged or misaddressed packages and smooth delivery flow.

This role emphasizes accuracy, multi-tasking, and collaboration with management to meet daily targets.