Operations Admin Pro: Data, QA & Customer Care

FedEx Logistics; Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

FedEx Logistics seeks an experienced administrative professional to perform clerical support across hub and station operations, including linehaul and QA. You will address damaged or misaddressed packages, assist customers, and help ensure timely delivery.

The role requires strong data entry, MS Office skills, and multitasking in a fast-paced environment, with minimal travel and a fixed evening shift from 4PM to 11PM. Equal opportunity employer information is provided in the posting.

Qualifications

• General business skills such as typing, data entry and review, and use of phone, copier and fax.
• Software skills including Microsoft Office and web-based applications.
• Customer service skills to respond to requests professionally.
• Time management, organization and multi-tasking in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering phone).
• Review, research and enter data in systems to support functional areas.
• Compile data and produce regular and adhoc reports for management.
• Serve as frontline customer service to receive and resolve inquiries.
• Assist with audit data retrieval for BCSA activities.
• Support linehaul and IC settlement data entry and DOT file maintenance.
• Track metrics and prepare weekly reports for management review.
• Handle various duties as assigned.

Skills

Typing

Data entry

Phone etiquette

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Logistics seeks an experienced administrative professional to perform clerical support across hub and station operations, including linehaul and QA. You will address damaged or misaddressed packages, assist customers, and help ensure timely delivery.

The role requires strong data entry, MS Office skills, and multitasking in a fast-paced environment, with minimal travel and a fixed evening shift from 4PM to 11PM. Equal opportunity employer information is provided in the posting.