Hub Operations Admin & Data Specialist

FedEx Logistics; North Carolina; On-site; USD 25,000 - 37,000; Full time

Job summary

FedEx Logistics is seeking a detail-oriented administrative professional to support hub and station operations, including linehaul, records management, quality assurance and customer service. This role interfaces with customers and serves as the first line of contact for inquiries.

Responsibilities include clerical support, data entry in multiple systems, report preparation, audit data retrieval, and ensuring timely delivery by addressing damaged or misaddressed packages and tracking scan status.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Typing, data entry, and use of phone, copier, and fax.
• Microsoft Office software and web-based applications proficiency.
• Customer service skills to respond to requests.
• Time management and multi-tasking in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Reviews, researches and/or enters data in various systems to support functional area.
• Compiles data and provides regular and adhoc reports to management.
• Serves as frontline customer service to receive, resolve and/or elevate inquiries.
• Assists management with BCSA audit data retrieval.
• Maintains records including maintenance, destruction and inventory; supports additional QA/Loss Prevention tasks.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

FedEx Logistics is seeking a detail-oriented administrative professional to support hub and station operations, including linehaul, records management, quality assurance and customer service. This role interfaces with customers and serves as the first line of contact for inquiries.

Responsibilities include clerical support, data entry in multiple systems, report preparation, audit data retrieval, and ensuring timely delivery by addressing damaged or misaddressed packages and tracking scan status.