Operations Admin II - Data & Customer Support

FedEx Group; Northern (KY); Hybrid; USD 2,506,000 - 3,766,000; Part time

Job summary

FedEx is seeking a part-time clerical and administrative associate to support hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged or misaddressed packages, act as the first line of contact for customers, and help ensure on-time delivery.

Essential duties include data entry, report preparation, and frontline customer service. Multi-tasking in a fast-paced environment, with minimal travel, is required.

Qualifications

• High School Diploma or GED required.
• Two (2) years customer service, clerical or related experience required; dock operations experience preferred.
• General business skills: typing, data entry, and use of phone, copier and fax.
• Strong time management, organizational and multi-tasking abilities in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operational functions.
• Enter data in systems and compile reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BCSA audit data retrieval and documentation.
• Support linehaul and DOT file documentation and IC settlement data.

Skills

Typing

Data entry

Customer service

Time management

Organization

Multi-tasking

Microsoft Office

Web-based applications

Phone handling

Education

High School Diploma or GED

Tools

Microsoft Office

Copier

Fax machine

Printer

Email

Job description

FedEx is seeking a part-time clerical and administrative associate to support hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged or misaddressed packages, act as the first line of contact for customers, and help ensure on-time delivery.

Essential duties include data entry, report preparation, and frontline customer service. Multi-tasking in a fast-paced environment, with minimal travel, is required.