Operations Admin Pro: Data, Records & Customer Care

FedEx Logistics; City of Rensselaer (NY); On-site; USD 24,000 - 38,000; Full time

Job summary

FedEx Logistics is seeking a detail-oriented administrative professional to support hub and station operations, handling clerical tasks, data entry and records management. You will be the first point of contact for customers, addressing inquiries and ensuring timely resolution.

The role emphasizes accuracy, data-driven reporting and collaboration with linehaul and quality assurance functions. Prior clerical or customer service experience is preferred.

Qualifications

• General business skills including typing, data entry and review, and use of phone, copier, and fax.
• Customer service skills to respond to requests professionally.
• Time management, organizational and multi-tasking abilities for a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, phone).
• Review, research and/or enter data in systems to support respective area.
• Prepare regular and ad hoc reports for management review.
• Serve as frontline customer service to resolve inquiries and issues.

Skills

Typing

Data entry

Phone skills

Customer service

Time management

Organizational skills

Multi-tasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Logistics is seeking a detail-oriented administrative professional to support hub and station operations, handling clerical tasks, data entry and records management. You will be the first point of contact for customers, addressing inquiries and ensuring timely resolution.

The role emphasizes accuracy, data-driven reporting and collaboration with linehaul and quality assurance functions. Prior clerical or customer service experience is preferred.