Operations Admin II: Data, QA & Customer Service

FedEx Group; Oklahoma City (OK); On-site; USD 40,000 - 52,000; Full time

Job summary

FedEx Group is seeking a clerical and administrative specialist for hub and station operations. You will support linehaul, quality assurance, and customer service, handling damaged packages, address corrections, and inquiries to optimize delivery times.

Essential functions include data entry, report preparation, and frontline customer service while supporting audits and loss prevention activities in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Two years customer service, clerical or related experience; dock ops/distribution center preferred.
• General business skills: typing, data entry, using phone, copier, fax.
• Software skills: Microsoft Office and web-based applications.
• Strong customer service, time management and organizational abilities.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, telephones).
• Enter data into systems and compile regular/adhoc reports for management.
• Serve as frontline customer service contact and resolve inquiries or escalate as needed.
• Assist with BC SA audit data retrieval and documentation.
• Support loss prevention by correcting addresses and ensuring packages are in good condition.

Skills

Customer service

Data entry

Office software

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Group is seeking a clerical and administrative specialist for hub and station operations. You will support linehaul, quality assurance, and customer service, handling damaged packages, address corrections, and inquiries to optimize delivery times.

Essential functions include data entry, report preparation, and frontline customer service while supporting audits and loss prevention activities in a fast-paced environment.