Operations Admin Lead - Hub & Customer Service

Federal Express Corporation; Londonderry (NH); On-site; USD 38,000 - 52,000; Full time

Job summary

Federal Express Corporation is seeking a full‑time clerical and administrative associate to support hub and station operations, including linehaul, QA and customer service. You will handle address corrections, ensure timely delivery, and be the first contact for customer inquiries.

You will perform office tasks, enter data in systems, generate reports, and assist in audits and loss-prevention activities while maintaining strong attention to detail in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Four (4) years of customer service, clerical, or related experience required; distribution center environment preferred.
• Strong data entry and MS Office skills are essential.
• Excellent time management and multi-tasking abilities in a fast-paced setting.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing, answering phones).
• Reviews, researches and/or enters data in various systems to support the functional area.
• Compiles data and provides regular and adhoc reports to management.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists with audit data retrieval for BCSA reviews.
• Supports loss prevention by addressing damaged or misdirected packages and ensuring proper scan statuses.
• Tracks metrics and prepares weekly reports for management.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a full‑time clerical and administrative associate to support hub and station operations, including linehaul, QA and customer service. You will handle address corrections, ensure timely delivery, and be the first contact for customer inquiries.

You will perform office tasks, enter data in systems, generate reports, and assist in audits and loss-prevention activities while maintaining strong attention to detail in a fast-paced environment.