Senior Operations Admin: Hub Ops & Customer Service

Federal Express Corporation; Portland (ME); On-site; USD 25,058 - 37,663; Full time

Job summary

Federal Express Corporation is seeking a clerk to perform clerical and administrative functions across hub and station operations, including linehaul, quality assurance and customer service. Tends to damaged and misaddressed packages in a timely manner to optimize delivery time.

Serves as a customer's first line of contact for a variety of issues. You will support management with data entry and reporting, assist with audits, and help ensure accurate scans and timely documentation.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience preferred.
• Strong data entry, typing and multitasking abilities required.
• Ability to communicate clearly and professionally with customers and management.

Responsibilities

• Provide clerical support across hub/station operations (linehaul, QA, customer service).
• Handle damaged and misaddressed packages to optimize delivery times.
• Serve as frontline contact for customer inquiries and issues.
• Enter and review data in various systems and generate regular/ad hoc reports.
• Assist with BCSA audit data retrieval and documentation.
• Support DOT files and vehicle mileage records for Linehaul operations.

Skills

Customer service

Time management

Administrative support

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a clerk to perform clerical and administrative functions across hub and station operations, including linehaul, quality assurance and customer service. Tends to damaged and misaddressed packages in a timely manner to optimize delivery time.

Serves as a customer's first line of contact for a variety of issues. You will support management with data entry and reporting, assist with audits, and help ensure accurate scans and timely documentation.