Hub & Linehaul Operations Admin Specialist

Federal Express Corporation; Londonderry (NH); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Reasonable accommodations

Job summary

Federal Express Corporation is seeking a full-time administrative clerk to support hub and station operations, including linehaul, quality assurance and customer service. You will handle clerical tasks, data entry, and reporting while serving as the first line of contact for customer inquiries.

Ideal candidates have 4+ years in customer service or clerical roles, strong MS Office and data handling skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• Typing, data entry and review; use of phone, copier, and fax.
• Microsoft Office software and web-based applications proficiency.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing and answering phones).
• Review, research and/or enter data in various systems to support respective functional area.
• Compile data and provide various regular and adhoc reports to management for review and determination.
• Serve as frontier customer service to receive, solve and/or escalated customer inquiries and issues.
• Assist management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Additional Quality Assurance/Loss Prevention essential functions: supports timely delivery and mitigates loss by performing address searches/corrections and ensuring packages are in good condition for the customer.
• In addition to above, for Linehaul: review and enter IC settlement information; compile documents for DOT files; enter vehicle mileage; track metrics; route IC inquiries to management.
• Performs other duties as assigned.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a full-time administrative clerk to support hub and station operations, including linehaul, quality assurance and customer service. You will handle clerical tasks, data entry, and reporting while serving as the first line of contact for customer inquiries.

Ideal candidates have 4+ years in customer service or clerical roles, strong MS Office and data handling skills, and the ability to multitask in a fast-paced environment.