Senior Hub & Linehaul Operations Admin

Federal Express Corporation; Oak Park (MI); On-site; USD 25,000 - 39,000; Full time

Job summary

Federal Express Corporation seeks a reliable clerical and administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. You will promptly address damaged and misaddressed packages and serve as the customer’s first point of contact for various issues.

Key duties include providing clerical support (photocopying, filing, faxing, emailing, calls), data entry, report preparation, and frontline customer service.

Qualifications

• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• High School Diploma or GED required.
• Strong typing, data entry and review; use of phone, copier, and fax.
• Proficiency with Microsoft Office and web-based applications; strong customer service skills.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Serves as frontline customer service to receive, solve and/or route customer inquiries and issues.
• Assists management with BCSA audit activity by retrieving data and/or files for review.
• Researches missing packages to understand root causes of scanning failures and documents disputes for management review.
• Tracks metrics and prepares weekly reports for management review.

Skills

Typing

Data entry

Phone & office equipment

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation seeks a reliable clerical and administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. You will promptly address damaged and misaddressed packages and serve as the customer’s first point of contact for various issues.

Key duties include providing clerical support (photocopying, filing, faxing, emailing, calls), data entry, report preparation, and frontline customer service.