Operations Admin II: Frontline Support & Records

FedEx Logistics; La Crosse (WI); On-site; USD 21,000 - 29,000; Full time

Job summary

FedEx Logistics is seeking a focused clerical and administrative assistant to support hub and station operations, including linehaul, records management and customer service. You will handle data entry, reporting, and front-line inquiries to ensure timely responses and operational efficiency.

The role requires a High School Diploma or GED and strong MS Office skills, with an emphasis on accuracy, multi-tasking, and professional communication.

Qualifications

• General business skills such as typing, data entry and review; use of phone, copier, and fax.
• Software skills, including Microsoft Office and web-based applications.
• Customer service skills to respond to requests professionally.
• Time management and multi-tasking to handle changing priorities with accuracy.

Responsibilities

• Provides clerical support to management and operations (filing, photocopying, faxing, emailing, phone coverage).
• Reviews, researches and/or enters data in systems to support functions.
• Compiles data and provides regular and ad hoc reports for management.
• Serves as frontline customer service to resolve inquiries or escalate issues.
• Assists management with BC...SA audits by retrieving data/files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Performs other duties as assigned.
• Quality Assurance/Loss Prevention: searches addresses, ensures on-time delivery and checks package condition.
• Prioritizes workflow to resolve more packages the same day.
• Ensures accurate scan statuses for all packages.
• Inspects hazardous material damages per policy.
• Tracks missing packages and disputes deliveries for review.
• Reviews loss/damage claim trends for management.
• Linehaul: enters IC settlement data and adjusts as directed by manager.
• Maintains DOT files and timely log entries.
• Enters vehicle mileage data and coordinates with ICs and Linehaul staff.
• Generates weekly metrics and reports for management.

Skills

Customer service

Time management

Multi-tasking

Attention to detail

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Logistics is seeking a focused clerical and administrative assistant to support hub and station operations, including linehaul, records management and customer service. You will handle data entry, reporting, and front-line inquiries to ensure timely responses and operational efficiency.

The role requires a High School Diploma or GED and strong MS Office skills, with an emphasis on accuracy, multi-tasking, and professional communication.