Operations Admin: Data & Customer Service Specialist

FedEx Logistics; Show Low (AZ); On-site; USD 24,000 - 31,000; Full time

Job summary

FedEx Logistics is seeking a clerical and administrative professional to support hub and station operations. You will handle records management, data entry, and frontline customer service, ensuring timely processing and accurate package handling.

You will assist with audits, address corrections, and loss prevention activities, while preparing weekly performance reports for management. This role emphasizes accuracy, multi-tasking, and strong communication in a fast-paced setting.

Qualifications

• General clerical skills including typing, data entry and use of phone, copier, and fax
• Proficiency with Microsoft Office and web-based applications
• Customer service skills to respond to requests professionally
• Strong time management, organization and multi-tasking in a fast-paced environment

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, phone)
• Enter and review data in systems to support functional areas
• Compile and present reports for management review
• Serve as frontline customer service to resolve inquiries and escalate as needed
• Assist with audits by retrieving data and files for review
• Manage records (maintenance, destruction, inventory)
• Support loss prevention and quality assurance efforts, including address searches/corrections
• Ensure timely processing for delivery and accurate scan statuses
• Research missing packages and document root causes of issues
• Assist with DOT and IC settlement related documentation and data entry
• Generate weekly metrics reports for management

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Web-based applications

Job description

FedEx Logistics is seeking a clerical and administrative professional to support hub and station operations. You will handle records management, data entry, and frontline customer service, ensuring timely processing and accurate package handling.

You will assist with audits, address corrections, and loss prevention activities, while preparing weekly performance reports for management. This role emphasizes accuracy, multi-tasking, and strong communication in a fast-paced setting.