Operations Admin II: Logistics Support & Customer Care

FedEx Group; Columbia Township (MO); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Federal Express Corporation is seeking a detail-oriented clerical assistant to support hub and station operations, including linehaul, quality assurance and customer service. You will handle data entry, reports, and frontline inquiries to help optimize delivery timeliness.

This role requires a high school diploma, strong MS Office skills, and the ability to multi-task in a fast-paced environment. Minimal travel is expected. E-Verify program participation is noted in the posting.

Qualifications

• High School Diploma or GED required.
• Two years of customer service, clerical or related experience required.
• Experience in dock operations environment or distribution center preferred.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing and answering telephone).
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Serves as frontline customer service to receive, solve and/or escalate inquiries and issues.
• Assists management with BCSA audit activity by retrieving data/files for review.
• Supports timely delivery and loss prevention through address searches/corrections and ensuring package condition.
• Prioritizes workflow to maximize same-day delivery readiness.
• Ensures packages have correct scan statuses and handles damage per policy.
• Researches missing packages and compiles information on disputed deliveries.
• Tracks IC settlement information, logs and mileage records, and reviews metrics for reporting.
• Receives IC inquiries on settlement, uniforms, etc., routing to management.
• Performs other duties as assigned.

Skills

Typing

Data entry

MS Office

Customer service

Time management

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

Federal Express Corporation is seeking a detail-oriented clerical assistant to support hub and station operations, including linehaul, quality assurance and customer service. You will handle data entry, reports, and frontline inquiries to help optimize delivery timeliness.

This role requires a high school diploma, strong MS Office skills, and the ability to multi-task in a fast-paced environment. Minimal travel is expected. E-Verify program participation is noted in the posting.