Operations Admin II — Frontline Ops & Customer Care

FedEx Logistics; Columbus (OH); Hybrid; USD 25,000 - 38,000; Full time

Job summary

FedEx Logistics is seeking a motivated clerical associate to support hub and station operations. You will handle data entry, filing, emailing, and phone duties while assisting with records management and customer inquiries. The role emphasizes accuracy, teamwork, and timely delivery.

Responsibilities include preparing reports, assisting with audits, and maintaining documentation across linehaul and quality assurance areas. Prior clerical or CS experience is preferred.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Proficiency with Microsoft Office and data entry systems.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, phones).
• Enter and review data in various systems to support functional areas.
• Compile data and generate regular and adhoc reports for management.
• Serve as frontline customer service, resolving or escalating inquiries.
• Assist with records management, audits, and documentation per policy.
• Support linehaul and quality assurance tasks to ensure timely delivery.

Skills

Data entry

Typing

Customer service

Phone etiquette

Time management

Multitasking

Office equipment (phone, copier, fax)

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Logistics is seeking a motivated clerical associate to support hub and station operations. You will handle data entry, filing, emailing, and phone duties while assisting with records management and customer inquiries. The role emphasizes accuracy, teamwork, and timely delivery.

Responsibilities include preparing reports, assisting with audits, and maintaining documentation across linehaul and quality assurance areas. Prior clerical or CS experience is preferred.