Operations Admin II — Data, Service & Dispatch

FedEx Logistics; East Brunswick Township (NJ); Hybrid; USD 25,000 - 39,000; Full time

Job summary

FedEx Logistics is seeking an Operations Administrative role to perform clerical and administrative functions across hub and station operations. You will tend to damaged and misaddressed packages to optimize delivery time and serve as the first line of contact for customers facing various issues.

The position requires a High School Diploma or GED with prior clerical or customer service experience preferred, and involves data entry, reporting, and audit support within a fast-paced environment.

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or upscale customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Additional Quality Assurance/Loss Prevention essential functions: supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.

Skills

Typing

Data entry

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Logistics is seeking an Operations Administrative role to perform clerical and administrative functions across hub and station operations. You will tend to damaged and misaddressed packages to optimize delivery time and serve as the first line of contact for customers facing various issues.

The position requires a High School Diploma or GED with prior clerical or customer service experience preferred, and involves data entry, reporting, and audit support within a fast-paced environment.