Operations Admin II: Frontline Ops & Service

FedEx Group; Troutdale (OR); On-site; USD 38,000 - 54,000; Full time

Job summary

FedEx is seeking an Operations Admin to perform clerical and administrative tasks across hub and station areas, including linehaul, quality assurance, and customer service. You will handle damaged and misaddressed packages, provide first-line customer contact, and support data entry and reporting to facilitate timely deliveries.

The role emphasizes fast-paced multi-tasking, accurate data handling, and attention to detail in a logistics environment, with opportunities to contribute to loss

Qualifications

• Typing, data entry, and general office procedures.
• Strong customer service skills and professional communication.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide clerical support for management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Enter data in systems to support functional areas and compile regular/adhoc reports.
• Serve as frontline customer service to resolve inquiries and issues or escalate as needed.
• Assist with audits and data retrieval for BCSA processes.
• Support linehaul and quality assurance tasks including data entry for IC settlements and DOT filings.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx is seeking an Operations Admin to perform clerical and administrative tasks across hub and station areas, including linehaul, quality assurance, and customer service. You will handle damaged and misaddressed packages, provide first-line customer contact, and support data entry and reporting to facilitate timely deliveries.

The role emphasizes fast-paced multi-tasking, accurate data handling, and attention to detail in a logistics environment, with opportunities to contribute to loss