Operations Admin II: Data, QA & Customer Support

FedEx Group; City of Watertown (NY); On-site; USD 21,000 - 34,000; Full time

Job summary

The FedEx Group is seeking an Operations Administrative Clerk to perform clerical and administrative tasks across hub and station areas, including linehaul, quality assurance and customer service. You will handle damaged or misaddressed packages promptly to support delivery times.

Responsibilities include data entry, reporting, frontline customer service, supporting audits, and ensuring accurate scans and records.

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Responsibilities

• Provided clerical support to management and operational functions including photocopying, filing, faxing, emailing and answering telephone
• Reviewed, researched and/or entered data in various systems to support respective functional area
• Compiled data and provided various regular and adhoc reports to management for review and determination
• Served as frontline customer service to receive, solve and/or elevate customer inquiries and issues
• Assisted management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• Additional responsibilities in Quality Assurance/Loss Prevention to support timely delivery and mitigate loss and damage
• Prioritized workflow to maximize the number of packages resolved and sent out for delivery the same day
• Ensured all packages have appropriate scan statuses and integrity; handled hazardous materials per policy
• Researched missing packages to understand root causes of scanning failures and prepared data on disputed deliveries
• Reviewed trends in loss and damaged claims to identify improperly charged claims
• In linehaul duties, entered IC settlement information and maintained DOT-required files
• Entered vehicle mileage records and prepared weekly management reports
• Served as initial contact for IC inquiries related to settlement, uniforms, etc.

Skills

Typing

Data entry

Phone

Copier

Fax

Microsoft Office

Web-based applications

Customer service

Time management

Organizational skills

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The FedEx Group is seeking an Operations Administrative Clerk to perform clerical and administrative tasks across hub and station areas, including linehaul, quality assurance and customer service. You will handle damaged or misaddressed packages promptly to support delivery times.

Responsibilities include data entry, reporting, frontline customer service, supporting audits, and ensuring accurate scans and records.