Operations Admin II: Customer & Logistics Support

FedEx Group; South Hackensack (NJ); On-site; USD 23,419 - 38,572; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Federal Express Corporation is seeking a diligent Ops Admin I/II to handle clerical and administrative tasks across hub and station areas, including linehaul, QA and customer service. You will fix damaged or misaddressed packages and act as the first contact for customers.

Role requires strong data entry, MS Office skills and the ability to multi-task in a fast-paced environment. The position is full-time; NJ locations and equal opportunity employer details are provided.

Qualifications

• High School Diploma or GED required.
• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Proficiency in Microsoft Office and web-based applications.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, phones).
• Review, research and enter data in systems to support the respective area; compile data and reports for management.
• Serve as frontline customer service to receive, solve and/or elevate inquiries and issues.
• Assist with BCAS audit data retrieval and documentation; support loss prevention and quality assurance tasks.
• Track IC settlements, DOT files, mileage records and weekly metrics for management review.

Skills

Typing

Data entry

Customer service

Time management

Multi-tasking

Organizational skills

Phone, copier, fax usage

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Office equipment

Job description

Federal Express Corporation is seeking a diligent Ops Admin I/II to handle clerical and administrative tasks across hub and station areas, including linehaul, QA and customer service. You will fix damaged or misaddressed packages and act as the first contact for customers.

Role requires strong data entry, MS Office skills and the ability to multi-task in a fast-paced environment. The position is full-time; NJ locations and equal opportunity employer details are provided.