Operations Admin II: Data, Service & Logistics

FedEx Group; Whitsett (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Federal Express Corporation is seeking a clerical administrator to support hub and station operations, including linehaul, quality assurance and customer service. The role emphasizes timely handling of damaged or misaddressed packages and acting as the first point of contact for customers.

Responsibilities include data entry, filing, reporting, and frontline customer service. A minimum of two years in customer service is preferred; high school diploma or GED is required; occasional shift work in

Qualifications

• High School Diploma or GED required.
• Two (2) years customer service, clerical or related experience required; distribution center experience preferred.
• General business skills: typing, data entry, use of phone, copier, and fax.
• Microsoft Office and web-based applications knowledge.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Reviews, researches and enters data in various systems to support functional areas.
• Compiles data and provides regular/adhoc reports to management.
• Serves as frontline customer service to receive, resolve and/or escalate inquiries.
• Assists with audits and data retrieval for BCSA; supports dock/linehaul operations.

Skills

Typing

Data entry

Phone

Copier

Faxing

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a clerical administrator to support hub and station operations, including linehaul, quality assurance and customer service. The role emphasizes timely handling of damaged or misaddressed packages and acting as the first point of contact for customers.

Responsibilities include data entry, filing, reporting, and frontline customer service. A minimum of two years in customer service is preferred; high school diploma or GED is required; occasional shift work in