Operations Admin II: Frontline Ops & Data Support

Federal Express Corporation; Town of Montgomery (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Federal Express Corporation is seeking a clerical and administrative support professional to assist hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged packages, address issues, and serve as the first contact for customer inquiries to improve delivery times.

The role requires strong clerical skills, data entry accuracy, and experience with Microsoft Office. Training provided; minimal travel expected.

Qualifications

• High School Diploma or GED required.
• Two or more years of customer service, clerical or related experience; dock Operations/DC experience preferred.
• General business skills include typing, data entry, and use of phone, copier, and fax.
• Software skills include Microsoft Office and web-based applications.
• Strong customer service, time management and multi-tasking abilities.

Responsibilities

• Provide clerical support to management and operations, including filing, photocopying, emailing and telephone coverage.
• Enter and review data in systems; compile regular and ad hoc reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Support audits and data retrieval for BCMS/BCSA activities.
• Ensure timely delivery by addressing address issues and tracking package scans.

Skills

Data entry

Microsoft Office

Customer service

Time management

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a clerical and administrative support professional to assist hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged packages, address issues, and serve as the first contact for customer inquiries to improve delivery times.

The role requires strong clerical skills, data entry accuracy, and experience with Microsoft Office. Training provided; minimal travel expected.