Operations Admin II: Hub Support & Customer Service

Federal Express Corporation; Belleville (MI); On-site; USD 50,516,592 - 65,251,401; Full time

Job summary

Federal Express Corporation is seeking a clerical and administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged/ misaddressed packages and serve as the customer’s first contact for a range of issues.

Essential functions include clerical tasks, data entry, and reporting to management, with a focus on timely delivery, loss prevention, and accurate scanning.

Qualifications

• High School Diploma or GED required.
• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provide frontline customer service to receive, solve and/or escape customer inquiries and issues.
• Perform clerical tasks to support management and operations (photocopying, filing, faxing, emailing, answering phones).
• Review, research, and entry of data in systems to support functional area.
• Compile data and provide regular and ad-hoc reports to management.
• Assist with Business Control Self Assessment (BCSA) audits by retrieving data and files.
• Support loss prevention and QA by addressing damages, conducting address corrections, and ensuring packages are in good condition.
• Prioritize workflow to maximize same-day delivery and ensure proper scan statuses.
• Research missing packages and document discrepancies for management review.
• Track metrics and prepare weekly reports for management review.
• Handle IC inquiries related to settlement, uniforms, decals, etc.

Skills

Customer service

Time management

Data entry

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a clerical and administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. You will handle damaged/ misaddressed packages and serve as the customer’s first contact for a range of issues.

Essential functions include clerical tasks, data entry, and reporting to management, with a focus on timely delivery, loss prevention, and accurate scanning.