Operations Admin II: Frontline Ops & Data Support

Federal Express Corporation; City of Watertown (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

Federal Express Corporation is seeking an administrative associate responsible for clerical duties across hub and station operations, including linehaul and quality assurance. You will handle damaged/ misaddressed packages promptly to minimize delays and act as the first point of contact for customer inquiries.

Key tasks include data entry, reporting, and frontline service to resolve issues while supporting audits and ensuring accurate scan statuses and timely deliveries.

Qualifications

• Two (2) years customer service, clerical or related experience required.
• Experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing, data entry and review; use of phone, copier, and fax.

Responsibilities

• Perform clerical and administrative functions for hub and station operational areas.
• Tend to damaged and incorrectly addressed packages to optimize delivery time.
• Serve as customer’s first line of contact for a variety of issues.

Skills

Customer service

Data entry

Microsoft Office

Time management

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking an administrative associate responsible for clerical duties across hub and station operations, including linehaul and quality assurance. You will handle damaged/ misaddressed packages promptly to minimize delays and act as the first point of contact for customer inquiries.

Key tasks include data entry, reporting, and frontline service to resolve issues while supporting audits and ensuring accurate scan statuses and timely deliveries.