Operations Admin II: Fast-Paced Hub Support & Customer Care

Federal Express Corporation; Roseville (MN); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation is seeking a dedicated clerk to perform clerical and administrative tasks across hub and station operations, including linehaul, QA and customer service. You will address damaged or misaddressed packages to optimize delivery times and serve as the first line of contact for customer inquiries.

The role requires solid data entry skills, MS Office proficiency, and strong time-management in a fast-paced environment.

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or escalated customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• Additional Quality Assurance/Loss Prevention: supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections; ensures packages are in good condition
• Additional responsibilities in Linehaul: reviews and enters all Independent Contractor (IC) settlement information; tracks DOT-required files; enters mileage; prepares weekly reports
• Tracks metrics and handles IC inquiries or issues, routes to management for resolution
• Performs other duties as assigned.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a dedicated clerk to perform clerical and administrative tasks across hub and station operations, including linehaul, QA and customer service. You will address damaged or misaddressed packages to optimize delivery times and serve as the first line of contact for customer inquiries.

The role requires solid data entry skills, MS Office proficiency, and strong time-management in a fast-paced environment.