Operations Admin: Customer Service & Data Support

Federal Express Corporation; Parkersburg (WV); On-site; USD 24,000 - 36,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented administrative clerk to support hub and station operations, including linehaul, quality assurance and customer service. You will handle clerical tasks, data entry, and front line customer inquiries to help ensure timely deliveries.

In this full-time role, you will file, generate reports, assist with audits, and coordinate with management to maintain accurate records and efficient workflows in a fast-paced environment.

Qualifications

• Typing, data entry and use of phone, copier and fax
• Customer service skills to respond to inquiries
• Ability to multitask in a fast-paced environment with high attention to detail

Responsibilities

• Provide clerical support including photocopying, filing, faxing, emailing and answering telephone
• Review, research and enter data in systems to support functions
• Compile data and provide regular and ad hoc reports to management
• Serve as frontline customer service to receive, solve and/or elevate inquiries
• Assist with audits and retrieve data/files for review
• Prioritize workflow to maximize daily delivered packages
• Ensure accurate scan statuses and manage loss/damage prevention
• Research missing packages and document root causes of issues
• Enter IC settlement information and maintain DOT-required files
• Track metrics and prepare weekly reports for management review

Skills

Clerical skills

Customer service

Data entry

Microsoft Office

Time management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented administrative clerk to support hub and station operations, including linehaul, quality assurance and customer service. You will handle clerical tasks, data entry, and front line customer inquiries to help ensure timely deliveries.

In this full-time role, you will file, generate reports, assist with audits, and coordinate with management to maintain accurate records and efficient workflows in a fast-paced environment.