Hub Operations Admin Lead — Fast-Paced, Data-Driven Support

FedEx Group; Independence (KS); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented administrative associate to support hub and station operations, including linehaul, QA and customer service. You will manage clerical tasks, process data, and assist with documentation to keep packages moving efficiently.

You will respond to customer inquiries, perform address corrections, and help resolve issues while maintaining accuracy and timely delivery in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Four (4) years of customer service or clerical experience required; dock operations preferred.
• Proficiency with Microsoft Office and web-based applications.

Responsibilities

• Provide clerical support including photocopying, filing, faxing, emailing, and answering phones.
• Enter data in systems to support respective functional area.
• Compile data and prepare regular and ad-hoc reports for management.
• Serve as frontline customer service to receive, solve or escalate inquiries.
• Assist with BCSA audit data retrieval.

Skills

Typing

Data entry

Customer service

Time management

Multi-tasking

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented administrative associate to support hub and station operations, including linehaul, QA and customer service. You will manage clerical tasks, process data, and assist with documentation to keep packages moving efficiently.

You will respond to customer inquiries, perform address corrections, and help resolve issues while maintaining accuracy and timely delivery in a fast-paced environment.