Senior Hub Operations Admin & Customer Support

Federal Express Corporation; Ladson (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

Federal Express Corporation seeks a detail‑oriented clerk to perform clerical and administrative duties across hub and station areas, handling linehaul, QA, and customer service. You will address damaged or misaddressed packages, act as the first contact for customers, and support audits and data reporting.

The role emphasizes accurate data entry, MS Office usage, and timely processing to optimize delivery times, with minimal travel and on-site responsibilities.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience; distribution center or dock ops exp preferred.
• Proficiency with Microsoft Office and web-based applications.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, phone).
• Review, research and enter data in various systems to support the applicable area.
• Compile data and provide regular and ad hoc reports for management.
• Serve as frontline customer service to receive, resolve or elevate inquiries.
• Assist with BCSA audit data retrieval and review.
• Support loss prevention and quality assurance by verifying addresses and package conditions.
• Prioritize workflow to maximize same-day delivery by resolving issues promptly.

Skills

Typing

Data entry

Phone etiquette

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation seeks a detail‑oriented clerk to perform clerical and administrative duties across hub and station areas, handling linehaul, QA, and customer service. You will address damaged or misaddressed packages, act as the first contact for customers, and support audits and data reporting.

The role emphasizes accurate data entry, MS Office usage, and timely processing to optimize delivery times, with minimal travel and on-site responsibilities.