Operations Admin & Customer Service Specialist

Federal Express Corporation; Prescott (AZ); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

Federal Express Corporation provides clerical and administrative support across hub and station operational areas, including linehaul, records management, quality assurance and customer service. You will handle address corrections, data entry in MS Office, and serve as a frontline contact for customers in a fast-paced environment.

Join a team focused on timely delivery, loss prevention and accurate records while supporting audits and reporting duties across multiple functional areas.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Proficient in typing, data entry, and MS Office.

Responsibilities

• Provides clerical support to management and operations functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Performs other duties as assigned.

Skills

Typing

Data entry

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation provides clerical and administrative support across hub and station operational areas, including linehaul, records management, quality assurance and customer service. You will handle address corrections, data entry in MS Office, and serve as a frontline contact for customers in a fast-paced environment.

Join a team focused on timely delivery, loss prevention and accurate records while supporting audits and reporting duties across multiple functional areas.