Hub Operations Admin & Customer Service Specialist

Federal Express Corporation; Phoenixville (Chester County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Federal Express Corporation is seeking a detail‑oriented administrative clerk to support hub and station operations, linehaul, quality assurance and customer service. You will handle clerical tasks, data entry, reporting and frontline inquiries to help optimize delivery times.

Responsibilities include processing documents, assisting with audits, correcting addresses, tracking packages, and generating weekly metrics for management.

Qualifications

• High School Diploma or GED required.
• Four years of customer service or clerical experience required; dock operations or distribution center experience preferred.
• Proficiency with typing, data entry, and Microsoft Office; strong communication skills.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, phone).
• Enter data in systems and compile reports for management review.
• Serve as frontline customer service, resolving inquiries and escalating as needed.
• Assist with audits by retrieving data and files for review.
• Support linehaul and loss prevention tasks, including package scans and address corrections.
• Prepare weekly reports on metrics and respond to IC inquiries as needed.

Skills

Customer service

Data entry

Typing

Time management

Multitasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The Federal Express Corporation is seeking a detail‑oriented administrative clerk to support hub and station operations, linehaul, quality assurance and customer service. You will handle clerical tasks, data entry, reporting and frontline inquiries to help optimize delivery times.

Responsibilities include processing documents, assisting with audits, correcting addresses, tracking packages, and generating weekly metrics for management.