Senior Operations Admin - Customer & Data Liaison

Federal Express Corporation; Zionsville (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Federal Express Corporation is seeking an office clerk to perform clerical and administrative duties across hub and station operations, including linehaul, QA and customer service. You will handle data entry, reports, and frontline customer inquiries, ensure accurate packaging statuses, and assist in audits.

This role requires high attention to detail and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management.
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
• Assists management with BCSA audit activity by retrieving data and/or files for review.
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections.

Skills

Typing

Data entry

Phone, copier, fax use

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking an office clerk to perform clerical and administrative duties across hub and station operations, including linehaul, QA and customer service. You will handle data entry, reports, and frontline customer inquiries, ensure accurate packaging statuses, and assist in audits.

This role requires high attention to detail and the ability to manage multiple tasks in a fast-paced environment.