Operations Admin II: Data & Customer Support

Federal Express Corporation; Roanoke (VA); On-site; USD 24,000 - 33,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical and customer service specialist to support hub and station operations. You will handle data entry, records management and reporting while acting as the first point of contact for customers with inquiries.

The role includes supporting BCSA audits, ensuring accurate scan statuses, and assisting with loss prevention and parcel handling to maintain delivery efficiency.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Proficient in typing, data entry and multitasking in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Reviews and enters data in various systems to support functions.
• Compiles data and produces regular and adhoc reports for management review.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists with Business Control Self Assessment data retrieval for audits.
• Responsible for records management tasks including maintenance, destruction and inventory.
• Performs other duties as assigned.
• Supports timely delivery and loss prevention by addressing searches/corrections and ensuring packages are in good condition.

Skills

Typing

Data entry

Phone handling

Customer service

Time management

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented clerical and customer service specialist to support hub and station operations. You will handle data entry, records management and reporting while acting as the first point of contact for customers with inquiries.

The role includes supporting BCSA audits, ensuring accurate scan statuses, and assisting with loss prevention and parcel handling to maintain delivery efficiency.