Operational Excellence & Process Design Lead

Bank of America; Greensboro (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Bank of America is seeking a Senior Process Improvement Manager to oversee assessment, development, execution, and governance of transformation initiatives aligned with Operational Excellence goals. The role partners with business executives to make strategic project decisions, drive process redesign, and ensure measurable improvements in efficiency and quality across the organization.

This position emphasizes change management, governance, data-driven decision making, and a focus on sustainable

Qualifications

• Defines and maintains Business Objects
• Process integration, operations, or technology enablement
• Experience collaborating well and influencing senior executives
• Background in agile delivery and software testing
• Ability to communicate fluently across business and technology domains
• Excellent communication and stakeholder management skills
• Background in Computer Science, Data Science, enterprise architecture, or related capability
• MBA and/or 5+ years of relevant experience leading technology change within an operation

Responsibilities

• Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
• Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities
• Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long-term strategic goals
• Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB
• Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders
• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalati et and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills

Business Process Analysis

Continuous Improvement

Process Design

Process Management

Process Performance Measurement

Conflict Management

Critical Thinking

Program Management

Scenario Planning and AnalysisStrategi

Decision Making

Drives Engagement

Relationship Building

Job description

Bank of America is seeking a Senior Process Improvement Manager to oversee assessment, development, execution, and governance of transformation initiatives aligned with Operational Excellence goals. The role partners with business executives to make strategic project decisions, drive process redesign, and ensure measurable improvements in efficiency and quality across the organization.

This position emphasizes change management, governance, data-driven decision making, and a focus on sustainable