Strategic Process Design & Transformation Consultant

Bank of America; Newark (DE); On-site; USD 95,000 - 130,000; Full time

Job summary

Bank of America is seeking a Process Excellence professional to analyze and transform business processes, partnering with leaders and SMEs to identify opportunities and implement sustainable solutions that improve efficiency and controls.

You will drive cost efficiencies, quality and risk reduction while ensuring collaboration across business and technology teams, with a focus on measurable impact and enterprise change deliverables.

Qualifications

• 3+ years of experience with business and technology projects including process improvement and technology change.
• Experience in process design, business process improvement, operational excellence, or business transformation roles.
• Lean Six Sigma, Design for Six Sigma (DFSS), and process improvement methodologies.
• Ability to influence stakeholders and lead cross-functional initiatives.
• Strong analytical, problem-solving, and project execution skills.
• Fast-paced work with attention to detail and accuracy.
• Facilitate meetings, capture outcomes, and own documentation.
• Proficiency in Microsoft Office (Copilot, Word, Excel, PowerPoint, Project, Visio).
• Strong decision making and proactive communication.
• Strong communication and active listening skills.
• Data management and data analytics capability.
• Strong organizational skills and multi-tasking.
• Positive, energetic, resilient under pressure.
• Critical thinker and risk minded.

Responsibilities

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Supports the development of enterprise change management deliverables for material projects including project charters, SIPOC, RACI, risk assessments, control plans, and related artifacts

Skills

Active Listening

Data Collection and Entry

Process Mapping

Project Management

Reporting

Continuous Improvement

Critical Thinking

Data Visualization

Process Design

Strategic Thinking

Administrative Services

Business Process Analysis

Process Effectiveness

Process Performance Measurement

Process Simplification

Tools

Microsoft Office Suite

Job description

Bank of America is seeking a Process Excellence professional to analyze and transform business processes, partnering with leaders and SMEs to identify opportunities and implement sustainable solutions that improve efficiency and controls.

You will drive cost efficiencies, quality and risk reduction while ensuring collaboration across business and technology teams, with a focus on measurable impact and enterprise change deliverables.