Senior Operations Consultant - Process Improvement & PM Lead

Bank of America; Deerwood Club (FL); On-site; USD 90,000 - 115,000; Full time

Job summary

Bank of America is seeking a results-oriented professional to lead complex operations projects across sites. You will analyze current processes, drive improvements, and coordinate tasks with business partners, while maintaining risk controls and strong documentation.

The role focuses on design, development, and implementation of efficient processes, supported by data-driven decision making, Excel proficiency, and collaboration with operations teams to deliver measurable impact.

Qualifications

• Minimum of 3 years of relevant operations, process improvement, or business support experience.
• Experience leading projects.
• Proficient with MS Office - Excel.
• Operational risk / controls.
• Process optimization.
• Business operations or support functions.
• Data driven- sorting and compiling.

Responsibilities

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and eliminate issues
• Performs risk management activities to minimize project risks
• Assists with creating and maintaining comprehensive project documentation
• Leverages business knowledge to identify opportunities for improvement and supports change execution

Skills

Customer and Client Focus

Decision Making

Problem Solving

Risk Management

Adaptability

Attention to Detail

Collaboration

Issue Management

Analytical Thinking

Oral Communications

Presentation Skills

Tools

Excel

Job description

Bank of America is seeking a results-oriented professional to lead complex operations projects across sites. You will analyze current processes, drive improvements, and coordinate tasks with business partners, while maintaining risk controls and strong documentation.

The role focuses on design, development, and implementation of efficient processes, supported by data-driven decision making, Excel proficiency, and collaboration with operations teams to deliver measurable impact.