Process Design Leader — Drive Operational Excellence

Bank of America; Fort Worth (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Bank of America is seeking a Process Design Manager in the United States to define and maintain operational process objects, align business needs to enterprise capabilities, and enable cross-functional solutions. You will collaborate with business, operations, and technology teams to translate requirements into scalable process improvements.

The role emphasizes balanced architectural literacy and neutral technology stance, with leadership responsibilities across process design, performance

Qualifications

• Defines and maintains Business Objects
• Process integration, operations, or technology enablement
• Experience collaborating well and influencing senior executives
• Background in agile delivery and software testing
• Ability to communicate fluently across business and technology domains
• Excellent communication and stakeholder management skills

Responsibilities

• Implements highly complex solutions to resolve issues, optimize efficiency, reduce variability, and improve controls.
• Oversees partnerships with internal teams to gather information for implementing solutions addressing critical business challenges.
• Integrates process design best practices and aligns redesign with long-term strategic goals.
• Manages change with governance routines to inspect health of programs and project portfolios.
• Ensures Enterprise Change Management policies are applied with stakeholders.

Skills

Process analysis

Continuous improvement

Stakeholder management

Change management

Communication

Program management

Strategic thinking

Decision making

Relationship building

Team collaboration

Education

MBA or equivalent

Bachelor's degree in related field

Job description

Bank of America is seeking a Process Design Manager in the United States to define and maintain operational process objects, align business needs to enterprise capabilities, and enable cross-functional solutions. You will collaborate with business, operations, and technology teams to translate requirements into scalable process improvements.

The role emphasizes balanced architectural literacy and neutral technology stance, with leadership responsibilities across process design, performance