Process Design & Transformation Leader

Bank of America; Jacksonville (FL); On-site; USD 100,000 - 150,000; Full time

Job summary

Bank of America is seeking a Process Design Manager to drive enterprise process transformation and continuous improvement across lines of business. You will translate complex operational workflows into reusable process objects and align business needs with enterprise capabilities, while guiding governance and measurement.

The role requires collaboration with executives, experience in agile delivery, and strong communication across business and technology domains.

Qualifications

• Defines and maintains Business Objects
• Process integration, operations, or technology enablement
• Experience collaborating well and influencing senior executives
• Background in agile delivery and software testing
• Ability to communicate fluently across business and technology domains
• Excellent communication and stakeholder management skills

Responsibilities

• Implement complex solutions to improve performance, efficiency, and controls.
• Collaborate with support orgs and LOB partners to gather info for solution implementation.
• Apply process design best practices to align improvements with long-term goals.
• Establish governance to monitor program and portfolio health.
• Apply enterprise change management policies with LOB stakeholders.

Skills

Business Process Analysis

Continuous Improvement

Process Design

Process Management

Process Performance Measurement

Conflict Management

Critical Thinking

Program Management

Scenario Planning

Strategic Thinking

Decision Making

Drives Engagement

Relationship Building

Education

MBA

Job description

Bank of America is seeking a Process Design Manager to drive enterprise process transformation and continuous improvement across lines of business. You will translate complex operational workflows into reusable process objects and align business needs with enterprise capabilities, while guiding governance and measurement.

The role requires collaboration with executives, experience in agile delivery, and strong communication across business and technology domains.