Process Design & Transformation Manager

Bank of America; Chandler (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America in the United States seeks a Process Design Manager to drive operational excellence across lines of business. You will define standards, translate business needs into actionable capabilities, and lead cross-functional teams through complex transformations.

The role emphasizes change management, governance, and data-driven decision making to deliver measurable improvements in efficiency and customer outcomes.

Qualifications

• Defines and maintains Business Objects
• Process integration, operations, or technology enablement
• Experience collaborating with senior executives
• Background in agile delivery and software testing
• Ability to communicate fluently across business and technology domains
• Excellent communication and stakeholder management skills

Responsibilities

• Defines and maintains Business Objects and process design standards
• Leads cross-functional initiatives across business units and LOBs
• Ensures change management and governance practices
• Collaborates with executives to align projects with strategic goals
• Monitors project portfolios and budgets

Skills

Process Design

Continuous Improvement

Program Management

Strategic Thinking

Stakeholder Mgmt

Education

MBA

Job description

Bank of America in the United States seeks a Process Design Manager to drive operational excellence across lines of business. You will define standards, translate business needs into actionable capabilities, and lead cross-functional teams through complex transformations.

The role emphasizes change management, governance, and data-driven decision making to deliver measurable improvements in efficiency and customer outcomes.