Senior Operations & Process Excellence Lead

Bank of America; Chandler (AZ); On-site; USD 90,000 - 125,000; Full time

Job summary

Bank of America is seeking a senior project manager to oversee large operations projects and drive end-to-end process improvements. You will direct research, define problems, and manage scope, cost, and resources while coordinating with senior management on strategic direction.

Responsibilities include leading multi-team initiatives, coordinating changes in fraud investigations programs, and ensuring alignment with bank-wide operational goals and risk controls.

Qualifications

• 4+ years of comprehensive knowledge in unethical and criminal activities including but not limited to at risk persons, conflicts of interest, account take over, money laundering, collusion, sales ethics violations, manipulation of bank systems, transactional fraud, customer impersonation, compromised customer account information, identity theft, embezzlement, account abuse and other potential criminal threats.

Responsibilities

• Manage multiple projects and direct activities related to LOB operations initiatives and impacts from other LOB initiatives
• Lead and organize the ideation, design, and execution of complex business processes and process changes
• Oversee Fraud Investigations change management program and change execution
• Cross functional engagement with partners and other operational units
• Manages the research of existing operations, procedures, workflow, product and service requirements.
• Directs the analysis of assembled data to define problems associated with project scope.
• Directs project parameters, cost and resource estimates.
• Works closely with operations management on project impact and direction.
• Requires an in-depth knowledge of the bank and overall operations environment.

Skills

Attention to Detail

Critical Thinking

Collaboration

Project Management

Risk Management

Planning

Job description

Bank of America is seeking a senior project manager to oversee large operations projects and drive end-to-end process improvements. You will direct research, define problems, and manage scope, cost, and resources while coordinating with senior management on strategic direction.

Responsibilities include leading multi-team initiatives, coordinating changes in fraud investigations programs, and ensuring alignment with bank-wide operational goals and risk controls.